MPT: Contact Center and Customer Service Solutions using AI technology

Omi Bot

VIRTUAL CALL CENTER ASSISTANT SOLUTION

The perfect combination of technology, human interaction, and innovative thinking helps businesses enhance contact center performance, build loyal customer relationships, and improve the quality of work for call center agents.

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MP Transformation

A pioneer in the Contact Center industry, trusted by over 500 businesses.

For over two decades, we have been at the forefront of the Vietnamese Contact Center industry, offering a comprehensive suite of solutions encompassing human resources, equipment, and AI-powered call center technology. MP Transformation’s reputation is proven by real numbers: serving over 20 million customers and handling 54 million calls.

Our Solutions

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Omi Bot

An AI-powered virtual assistant designed to automate parts of your contact center and provide 24/7 support, enhancing customer experience and fostering long-lasting relationships.

OmiCX

A comprehensive contact center solution that helps you manage and optimize multi-channel interactions, improving business performance and enhancing customer experience.

OmiQA

Evaluate call quality and provide automated customer response solutions, helping businesses optimize costs and effectively manage quality.

OmiMarketing

Execute automated marketing campaigns to optimize marketing processes, personalize customer interactions, and boost conversion rates.

Genesys

A Contact Center and Experience Management platform that optimizes customer interactions through data analytics and omnichannel interaction management.

Cisco

A cloud-based contact center solution that optimizes performance and enhances the experience for both agents and customers in businesses of all sizes.

Our Services

Outsourcing Staffing Services

Recruitment services

Voice Brandname Services

Zalo Notification Service (ZNS)

Field of operation

We always provide quality services and the most advanced technology solutions in the Contact Center field.

BFSI

Telco

Government

Healthcare - Pharmaceuticals

Automotive - Transportation

Electronics - Consumer Goods

Business Profile

What our customers have to say

To evaluate MP Transformation's Contact Center solution, we found the system to be very stable and capable of quickly responding to our bank's business requirements. In particular, the dedication of MPT's IT team in promptly addressing our requests has been truly commendable.

Mrs. Nguyễn Trần Phương Vi

Director of Customer Service and Telesales Center - Sacombank

MPT's customer service team has shown remarkable adaptability in quickly mastering online business processes and navigating the Vietnam National E-Procurement System. This has enabled us to promptly address the inquiries of investors and contractors nationwide via our hotline.

Mr. Phạm Thy Hùng

Director of the National E-Procurement Center – Procurement Management Department, Ministry of Planning and Investment

We highly appreciate MPT's service delivery capabilities. Their solution is stable, user-friendly, and offers a comprehensive suite of multi-channel customer support features, including voice, chat, and email. This Customer Interaction Center Software has allowed us to optimize our customer management processes and maximize efficiency.