Optimize call center services by freeing up some of the simple tasks of the operator, allowing them to focus on in-depth customer care.
OmiBOT can automatically answer common questions and handle simple repetitive tasks. This significantly reduces waiting time, aiming to increase customer satisfaction.
The virtual assistant OmiBOT will support customers outside of business hours and on weekends.
With natural language processing capabilities, the bot can understand the intent of the speaker to ensure the accuracy of information and two-way interaction with the listener.
OmiBOT will help free up some of the operator’s workload so they have time to focus on high-level tasks.