Supports management and optimization of multi-channel interactions, helping to improve business performance and enhance customer experience.
Tellers can handle requests from customers through various communication channels from a single interface. The information collected will be used to build a 360-degree customer portrait.
Tellers can easily track interaction history to respond faster, avoiding customers having to repeat information, thereby improving customer experience.
Customers will be connected to agents with the most appropriate skills, helping to minimize multiple call transfers.
Tellers can also execute large call out campaigns with just a few mouse clicks.
With a comprehensive view of customer data, employees can identify opportunities to cross-sell and upsell products or services, contributing to increased revenue.