Omnichannel customer experience platform

OMICX

Supports management and optimization of multi-channel interactions, helping to improve business performance and enhance customer experience.

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OmiCX - Giải pháp quản lý và tối ưu hóa tương tác đa kênh

EFFECTIVE

MULTI-CHANNEL INTERACTION

Tellers can handle requests from customers through various communication channels from a single interface. The information collected will be used to build a 360-degree customer portrait.

Hiệu suất làm việc của đội Telesales được nâng cao

IMPROVE

CUSTOMER EXPERIENCE

Tellers can easily track interaction history to respond faster, avoiding customers having to repeat information, thereby improving customer experience.

Lý do chọn dịch vụ tổng đài ảo CSKH và Call Center của MP Transformation?

OPTIMIZATION OF

CUSTOMER CARE CALENDAR

Customers will be connected to agents with the most appropriate skills, helping to minimize multiple call transfers.

Tellers can also execute large call out campaigns with just a few mouse clicks.

PROMOTE REVENUE

FOR BUSINESS

With a comprehensive view of customer data, employees can identify opportunities to cross-sell and upsell products or services, contributing to increased revenue.

TÍNH NĂNG NỔI BẬT

DESK

Helps consultants (Agents) track the work that needs to be done and arrange time for implementation.

DESK

Helps consultants (Agents) track the work that needs to be done and arrange time for implementation.

MARKETING

Allows an Agent to make hundreds, even thousands of different automatic calls with pre-recorded scripts.

CUSTOMER CARE

Manage tickets and multi-channel customer care, thereby building a 360 customer portrait and providing a seamless experience.

REAL-TIME MONITORING

Track results of outbound campaigns and coordinate inbound calls to Agents, helping to reduce wait times and deliver a positive guest experience.

CALL AND TICKET SCORING

Supervisors can listen to Agents' call recordings to manage and improve call quality.

DATA LOOKUP

Systematize data for quick lookup to save search time.

REPORT

Create visual reports about the status of the customer care system and business status so that different objects in the system can understand the information.

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