Evaluate call quality and provide automated customer response solutions.
Use artificial intelligence to automatically listen to recorded calls and evaluate quality based on available evaluation criteria, to reduce management’s workload. At the same time, quality assessment will be more accurate and effective.
The system helps identify and understand customer needs based on conversation. This helps improve service and enhance customer experience.
Reduce costs by more than 50% compared to using humans to perform the quality assessment process.
The bot will transfer calls that do not meet quality standards and create corresponding forms for management to review and score based on sample criteria.