In the early 2000s, when many Vietnamese businesses saw customer care as just responding and answering consumers’ questions, Minh Phuc Co., Ltd. (MP Telecom) was born with the mission: change. customer care service culture.
MP Telecom believes that interaction with customers is continuous and seamless, not limited to the support that companies provide after the sale.
Therefore, as a pioneer company in the Contact Center field, MPT always focuses on improving the capacity and skills of consultants to “conquer” the minds and hearts of consumers. Every incoming or outgoing call is an opportunity for MP Telecom to listen, sympathize and be grateful to customers.
After 21 years, MP Telecom has helped 500+ businesses build brands, make 50+ million calls and connect with 20+ million customers.
Now, facing the 4.0 industrial revolution, MPT has innovation in action, image and future direction.
The repositioning of the brand from MP Telecom to MP Transformation demonstrates the determination to apply breakthrough technologies to help businesses narrow the digital gap.
Besides, every happy customer will create a happy society. Therefore, an understanding, experienced MPT with a desire to bring technology to life will contribute to creating a modern, prosperous and connected commune.
Leading unit providing services that enhance customer experience.
Combining people, technology, and creativity to provide outstanding customer experience services helps businesses increase competitive advantage, customer satisfaction, loyalty, and support. Create a happy working environment for employees.
A new MP Transformation - understanding, professional, experienced but youthful and modern.
An understanding, experienced, professional but youthful and modern MPT is the new image that the company wants to convey to all employees, customers and partners.
The two mascots Petron and Chibot are considered “humanized” images representing the brand’s personality.
Contact Center
“Pet” in Petron means pet. This will be a mascot full of enthusiasm, youthfulness, and dynamism, helping to bring joy to customers through every interaction. Petron also demonstrates the value MPT wants to bring.
A compound word of “chibi” (a style of drawing small, adorable characters) and “robot,” with a technological meaning, to express the transformation and application of technology.
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