OmiBOT

AI Callbot for Telesale and Customer Care

Breakthrough performance X5, streamlined system reduced by 40%.
Natural voice, intelligent handling of all situations, X2 conversion rate

OmiBot AI

Processing call…

1 ,247

Calls/hour

30 %

Trusted businesses

When Telesale/Customer Service becomes a "bottleneck" for businesses

Human resource costs "eat away" profits

Internal telesales teams are costly in terms of salaries, bonuses, training, and management. Employees often quit, performance fluctuates, costs increase, but results are not commensurate.

Missing “hot” data due to call overload

When the number of potential customers increases suddenly but the telesales team does not have enough people to call, just a few days late, thousands of opportunities fall into the hands of competitors.

Unstable service quality

Staff have difficulty maintaining consistent quality or are impatient with customers, and have difficulty responding effectively outside of business hours or on holidays.

Difficult to scale and measure continuously

The staff is difficult to expand and streamline according to actual operational needs. Reports are manual, fragmented, and slow to make decisions to optimize campaigns.

Automate up to 1 million calls/day

Reduce 60% of human resource costs

Streamline the number of telesales while maintaining performance – reducing the burden of recruitment, training, and operational management costs.

Call thousands of calls at once – don't miss any leads

Handle thousands of calls/day, immediately exploit "hot" data, speed up reaching potential customers.

100% stable operation – no fatigue, no wrong information

Standard regional accent, flexible situation handling but according to the script - even after office hours, weekends, and holidays.

Scalable – Measurable – Integrable

Flexible expansion, smooth CRM integration, real-time performance tracking for each campaign.

More than just software

As a comprehensive, in-depth service ecosystem

MPT offers a comprehensive implementation process – from consulting, scenario design to operation, measurement and optimization – helping businesses achieve real effectiveness in each campaign.

Team of experts with 23+ years of experience

With practical experience in many fields, MPT team builds specialized scenarios by industry, improving calling efficiency.

Handle many top industry cases

From banking, education to debt collection… MPT has conquered industries with high requirements for operations, data and interoperability.

Accompanying team, committed to gradually increasing conversion rate

Not only providing solutions, we continuously consult – care – refine based on data and in-depth industry understanding.

Giải pháp ngang tầm các tên tuổi lớn

OmiBot is developed from the top technology platform in AI & NLP competitions, equivalent to major suppliers such as FPT, Viettel, Vbee.

Optimal cost, per call

Businesses can easily control their budgets without worrying about unexpected costs like with models that charge by the second.

Multi-industry application – Flexible for all customer care and sales problems?

BFSI

The finance and insurance industry needs to respond to customers extremely quickly, strictly comply with regulations and handle repetitive processes in large volumes. OmiBot helps to call out in bulk, advise on the correct scenario, without errors and easily integrate CRM to control the entire campaign.

Education - Admissions

During peak periods, educational institutions receive a large amount of data, while telesales teams find it difficult to expand quickly. OmiBot helps filter, verify, and reach potential students 24/7, ensuring no leads are missed during peak periods.

E-commerce - Retail

The retail industry processes tens of thousands of orders per day, while customer service and telesales teams have difficulty keeping up. OmiBot helps automate the entire outbound calling process – from order confirmation to customer care, retaining and reactivating old buyers.

Medical - Health care

The healthcare industry needs precise, continuous and humane communication with each patient, while call centers are often overloaded. OmiBot supports automatic incoming and outgoing calls with personalized scenarios, natural communication, and uninterrupted connection.

Logistics – Transportation

The shipping industry needs to handle a large volume of repetitive calls such as order confirmations, delivery notifications, payment reminders... OmiBot helps automate the entire call process, responding quickly, accurately and consistently.

Law – Specialized consulting services

Legal units often receive large volumes of calls and need to make calls according to campaigns. OmiBot helps automate receiving, classifying and calling at the right time - to the right person, ensuring professionalism and accuracy in each call.

Telecommunications – Technology

Businesses with millions of customers have difficulty handling the daily volume of interactions. OmiBot helps automate two-way calls – reducing the load on the switchboard and speeding up customer outreach.

Customer stories using OmiBot

Hong Ngoc Hospital

Medical/Healthcare

Average calls per month: 44,910

Effectively execute outbound calling campaigns: From appointment reminders, post-examination care, to surveys and new service introductions
Optimize costs and processes: Reduce operational pressure and personnel costs, allowing teams to focus on core professional tasks
Continuous service improvement: Transparent, real-time measurement data helps hospitals adjust and improve service quality
Improve patient experience: Professionalism, speed and consistency in customer service help increase satisfaction and strengthen business reputation.

Phien Le Law Firm

Law Field – Specialized consulting services

Average calls per month: 327,874

High connection rate: Optimal connection level, reaching the right target audience
Superior Interaction Quality: Create a Natural and Professional Communication Experience
Optimize costs and processes: Minimize operating costs, optimize processes and increase campaign efficiency
Meet complex project targets: Achieve project targets that require handling complex situations, strengthening corporate reputation

Teky

Education Sector

Average calls per month: 316,715

Fast filtering – high quality: Automatically execute large-volume Telesale campaigns at high speed and human-level quality
Save costs – increase efficiency: Reduce costs by up to 50–70% compared to manual calling, unlimited number of calls per day
Increase consulting team productivity: Eliminate the initial filtering step, helping the team focus on in-depth consulting
Actual results: Data → Lead conversion rate: 5% (almost equivalent to real people), cutting 90% of filter call staff

F88 Trading Joint Stock Company

Financial Sector

Average calls per month: 554,120

Increase customer satisfaction: Ensure 100% of incoming calls are received, and simple tasks are handled quickly the first time.
Significantly improved performance: Call center efficiency indicators increased, improving team productivity
Successful campaigns: Successfully implementing large-scale business campaigns, telesales campaigns, and telemarketing campaigns
Comprehensive Contact Center Management: Smart data management, effective analysis, support for operational optimization
Enhance brand: Increase reputation, improve customer awareness, create competitive advantage

Buymed Company Limited

Pharmaceutical and e-commerce sector

Average calls per month: 118,365

Call reception and handling rate: 95-100%, handling large volumes of calls quickly and accurately
Save time and labor costs: OmiBot shortens processing time, increases response speed
24/7 Operation: Continuous service, increase customer retention rate and close orders outside of business hours
Service improvement: improve services flexibly and accurately, conveniently increasing the satisfaction and loyalty of "difficult" B2B customers

BIDV

Banking Sector

Average calls per month: 300,000

Service quality survey: Automatically call to survey 70-80% of customers immediately after transactions at the branch
Welcome call & information confirmation: Take care of new customers after signing the contract, automatic information confirmation
Call program communication: Deploy a quick communication campaign - personalize each customer
Regular payment reminders: Make hundreds of thousands of payment reminder calls every month, increase collection rate

Optimize human resource costs while still growing and expanding?

Schedule an OmiBot demo

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