Evaluate call quality and provide automated customer response solutions.
Use artificial intelligence to automatically listen to recorded calls and evaluate quality based on available evaluation criteria, to reduce management’s workload. At the same time, quality assessment will be more accurate and effective.
The system helps identify and understand customer needs based on conversation. This helps improve service and enhance customer experience.
Reduce costs by more than 50% compared to using humans to perform the quality assessment process.
The bot will transfer calls that do not meet quality standards and create corresponding forms for management to review and score based on sample criteria.
Convert call content to text to easily track and categorize information.
Convert call content to text to easily track and categorize information.
Emotion detection helps understand customers' moods, helping to improve interactions.
Use Data Mining technology to analyze data from calls, providing useful information about customer behavior and how to improve service.
Record 100% of calls, support many different audio formats, thereby optimizing information storage and retrieval. Provides the ability to automatically back up data to cloud computing platforms, helping to protect data and make it easy to manage.
Sign up for a demo today to explore all of OmiQA’s features!
To download documents about MP Transformation's solutions, please fill in the information in the boxes below
