OmiCX

OMICX
AI CONTACT CENTER

Multi-channel integration on one interface

Reduce processing time by 70%, increase customer satisfaction by 45%, triple productivity without expanding staff.

The burning problem of businesses: Increased costs, decreased efficiency

Slow response,
low service quality

89% of customers expect a quick response, but traditional call centers are often slow, leading to high churn rates.

Fragmented information, wasted data

Asynchronous data creates a disjointed experience, missing out on potential conversion opportunities.

Lack of measurement, slow improvement

With manual reporting, businesses are slow to make decisions, making it difficult to make decisions to improve performance.

Low productivity, high cost

Many duplicate jobs make work efficiency low, businesses have to increase staff, increasing operating costs.

Lack of stable staff

Low productivity and high work pressure make employees easily quit, increase operational burden and reduce service quality.

The solution to performance, cost and end-to-end experience

X3 agent productivity

Multi-channel consolidation with agent assist features helps call center agents optimize 70% of working time, focus on expertise and triple productivity.

Improve service quality

Synchronize information, track customer journey to personalize services, enhance interactive experiences, quickly and seamlessly.

Optimize operating costs, stabilize customer service team

Increased productivity and workload with a lean, professional team, reducing the burden of recruitment – training – replacement.

Real-time reporting, accurate measurement

Track performance and progress at all times, measure transparently to make quick decisions, identify problems and increase efficiency.

Sustainable revenue growth

Build strong relationships by understanding and predicting behavior, retain existing customers, continuously expand and drive revenue.

Agent Assist

Outstanding features make X3 performance

Select technology from MP Transformation

Specialized unit in Contact Center industry

23 years of combat experience

MPT's team of more than 70 technology experts has implemented many digital transformation projects for medium and large enterprises in Vietnam.

Advanced technology platform

Applying the most powerful technologies, combined with human depth to create practical solutions, ensuring security, stability and easy expansion.

Understand the Vietnamese market

The developed solution is flexible and customizable, suitable for Vietnamese customers' behavior and expectations, different from foreign platforms.

Long-term companionship

Not only providing software, MPT also accompanies to optimize processes and consults on operations with businesses for sustainable growth.

Vietnam Innovation Challenge 2024

OmiCX – MP Transformation’s AI-based unified omnichannel customer experience solution has surpassed more than 750 units to be listed in the Top 14 innovative solutions in the field of AI. The award is part of the Vietnam Innovation Challenge program chaired by the Ministry of Planning and Investment, co-organized by the Vietnam National Innovation Center (NIC) and Meta Group.

OmiCX in the digital transformation journey of industries

BFSI

High volumes of transactions and complaints every day require fast, accurate responses. OmiCX helps to consolidate multiple channels, reduce processing times, and increase customer satisfaction and retention.

Education - Admissions

Peak enrollment season can easily overload the call center. OmiCX helps automate care and track student journeys, while supporting telesales and customer service teams to increase conversion rates.

E-commerce - Retail

Huge volumes of orders and support requests across multiple channels. OmiCX consolidates information, personalizes service, and optimizes experiences to drive revenue and repeat purchases.

Medical - Health care

Customers need timely, accurate, and personalized advice. OmiCX supports the customer service team through Agent Assist, automatic notes, response recommendations, and continuous patient history tracking.

Logistic

With the requirement to update delivery status and answer questions continuously, OmiCX provides real-time reports, helping businesses grasp problems and improve service reliability.

Telecommunications

With a large customer base and multiple contact channels, OmiCX reduces call center pressure, consolidates data, improves problem resolution efficiency, and increases customer loyalty.

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