Optimize work performance and enhance the experience for both operators and customers of large, medium, and small enterprises.
To enhance efficiency and performance, the Cisco solution will automate some customer interactions to reduce waiting time and serve customers more effectively.
Build a 360-degree customer profile based on outbound campaigns and information from each interaction across all platforms.
Manage human resources effectively based on metrics to meet customer requirements and business objectives.
Support the creation of advertising and marketing campaigns by using machine learning models and predictions about customer behavior and responses.
Can be deployed on Cloud (Private/Public) or On-premise.
Can be deployed on Cloud (Private/Public) or On-premise.
Capable of integrating with various platforms.
Intelligently distribute calls through groups, online staff, and remote employees at multiple locations. Create routing strategies to leverage the skills of employees at the individual or group level.
Prioritize call distribution based on employee capabilities, designating how calls are distributed to sales staff and redirecting them to other employees if not supported.
Improve employee performance through the adjustable interface of supervisors and staff, pop-up screens with complete customer information, phone directories, multi-session web chat support, live data reporting, employee status, and call history.
Make informed decisions based on improving the customer and employee experience with positive outcomes for the business.
Address factors affecting financial metrics and customer experience to achieve better results.
Achieve up to 95% accuracy in analyzing topics and mood from unstructured customer data through artificial intelligence and machine learning.
Register for a demo today to explore all the features of the Cisco solution!
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