Supports management and optimization of multi-channel interactions, helping to improve business performance and enhance customer experience.
Tellers can handle requests from customers through various communication channels from a single interface. The information collected will be used to build a 360-degree customer portrait.
Tellers can easily track interaction history to respond faster, avoiding customers having to repeat information, thereby improving customer experience.
Customers will be connected to agents with the most appropriate skills, helping to minimize multiple call transfers.
Tellers can also execute large call out campaigns with just a few mouse clicks.
With a comprehensive view of customer data, employees can identify opportunities to cross-sell and upsell products or services, contributing to increased revenue.
Helps consultants (Agents) track the work that needs to be done and arrange time for implementation.
Helps consultants (Agents) track the work that needs to be done and arrange time for implementation.
Allows an Agent to make hundreds, even thousands of different automatic calls with pre-recorded scripts.
Manage tickets and multi-channel customer care, thereby building a 360 customer portrait and providing a seamless experience.
Track results of outbound campaigns and coordinate inbound calls to Agents, helping to reduce wait times and deliver a positive guest experience.
Supervisors can listen to Agents' call recordings to manage and improve call quality.
Systematize data for quick lookup to save search time.
Create visual reports about the status of the customer care system and business status so that different objects in the system can understand the information.
Sign up for a demo today to explore all the features of OmiCX!
To download documents about MP Transformation's solutions, please fill in the information in the boxes below
