Combining AI technology and call center human resources services, creating a comprehensive solution ecosystem to help businesses improve experience and maximize revenue.
Multi-channel customer service solution, maximize call center performance
Trusted by 2,000+ customers
MP Transformation with 23 years of expertise in customer service, providing advanced AI technology solutions and diverse human resources services, helping businesses optimize resources and make business breakthroughs.
Telesale and Customer Service Solutions using AI
AI Callbot for Telesales and Customer Service
Call quality assessment
AI Multi-Channel Customer Service Software
Marketing Automation Platform
Comprehensive HR solutions
Telesales and outsourced customer service
Human resource recruitment services
Outsourcing human resources services
Payroll & Benefits Solutions
Branded telecommunications services
Brand display call
Brand SMS Messages
Contact us now for free consultation and demo of our AI solutions
MP Transformation accompanies trend-setting businesses to realize business goals.
Telecommunications
Challenge:
Meet the call center system and personnel requirements to take care of 70 million subscribers
Solution:
Provide 360 customer service desks/month + Apply contact center software to optimize the system.
Results achieved:
70 million subscribers
60% off
Save 40%
Bank
Challenge:
Meet the call center system and personnel requirements to take care of 70 million subscribers
Solution:
Providing high quality human resources + infrastructure with technology system.
Results achieved:
200,000 calls/month
Up 117%
Save 40%
Education - Edtech
Challenge:
Meet the call center system and personnel requirements to take care of 70 million subscribers
Solution:
OmiBot virtual assistant for call center – Telesale, customer service, smart lead filtering
Results achieved:
528,742 calls/month
50% off
Save 45%
More than 2000+ businesses trust and are satisfied with our call center solutions, from leading technology to flexible human resources services.
We are proud to partner with the world’s largest technology companies.
Strategic Partner
Enterprise infrastructure and security solutions
Technology Partner
The world’s leading technology partner for Contact Center
Cloud Partner
AI and Cloud Computing Platform
AI Partner
Machine Learning and Natural Language Processing
Telecommunication Group
Bank
Education - Edtech
Milk Group
Ensuring the highest standards of quality and security
Honoring 5 winning projects of AI Awards 2024
VnExpress • 23/08/2024
Using generative AI technology, OmiBot creates realistic voices that are close to the listener, bringing benefits to businesses such as saving operating costs, automating processes, expanding scale and reducing security risks....
Honoring 5 outstanding artificial intelligence application solutions and products in 2024
VietnamPlus • 23/08/2024
The jury evaluated the projects participating in the award as clearly demonstrating the trend of integrating AI into technology products, linked to life needs; highly appreciated the ideas, scale of data collection, etc.
AI Assistant for Call Center Agents – A New Step in Contact Center Investment
Vietnamnet • 14/08/2024
The OmiCX omnichannel customer experience platform was developed to overcome the above shortcomings, focusing on improving the experience of both customers and call center agents. OmiCX applies AI....
Minh Phuc repositions itself as MP Transformation to suit its new mission.
Cafebiz • 01/08/2024
With over 20 years of experience, MP Transformation now aspires to help businesses remove human, technology, and business barriers to connect people in the digital age.
OmiCX – AI Contact Center solution is in the Top 14 Innovative solutions in the field of AI
Thời báo tài chính • 26/09/2024
Surpassing more than 750 competing solutions, MP Transformation's unified multi-channel customer care software OmiCX - AI Contact Center has excellently entered the Top 14 Innovative solutions in the field of Artificial Intelligence (AI).
AI Contact Center Ecosystem Scores Points at Innovation Day 2024
Vietnamnet • 05/10/2024
MP Tranfromation was honored to receive the Innovation Booth certificate from Minister Nguyen Chi Dung when demonstrating the AI Contact Center solution system at Vietnam Innovation Day 2024.
Official documents and images for press and partners
Email: thachbn@mpt.com.vn
Phone: 090 158 3222
Contact person: Bui Nhu Thach – CMO
Media statistics
150+
Press article
25
TV/Radio Interview
Ready to provide free consultation on the most suitable AI Contact Center solution for your business
Hotline
1900 585853
24/7 Support
contact@mpt.com.vn
Response within 2 hours
Hanoi, Vietnam
Head office
8:00 - 18:00
Monday - Friday
Why choose MP Transformation?
Sếp vui lòng điền đầy đủ thông tin để MP Transformation chuẩn bị Demo và tư vấn phù hợp với công ty Sếp!
