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OmiQC

AI assistant monitors
smart switchboard

AI solution automatically evaluates 100% of calls, helping businesses save up to 70% of QC costs and increase customer satisfaction by 30%.

Solution consulting
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Viettel logo 2021
logo f88
logo png Teky
logo png Vinamilk
Logo Vuihoc new
logo png Bao Viet
logo png Prudential
logo png Techcombank
logo vinaphone 800
logo png Benh vien Thu Cuc
Logo MB new
logo png PTI

Business bottlenecks when doing manual QC

High cost but low efficiency

Manual QC typically only covers a very small percentage (less than 5%) of calls. Expensive resources but disproportionate results.

Inconsistent and unbiased assessments

Evaluation depends on emotions and lacks unified standards, leading to incorrect results that are difficult to accurately reflect team capacity and customer experience.

Risk of missing serious errors

Limited audit coverage, numerous policy, script, and technical advice errors, pose risks to both service quality and brand reputation.

Lack of analytical data to improve

Lack of a holistic picture of trends or recurring issues due to fragmented, manual reporting that is not real-time and lacks in-depth analysis tools.

Delayed response and adjustment

Slow checking and reporting causes agent errors to last for days, directly affecting customer experience and call center operational efficiency.

OMIQC

How to turn QC into a competitive advantage for your business
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Save 70% on QC costs

Thanks to 100% automated call analysis, replacing most manual work.
OmiCX 2

Standardize evaluation criteria with AI

Ensure fairness, objectivity and consistency among all agents.

OmiCX 1

Real-time reporting & in-depth analysis

Helps businesses see recurring problems, common trends, and opportunities for improvement.

OmiCX 4

Alerts & Responses Immediately After Call

Support team leaders to intervene immediately to improve service quality, reduce legal risks and increase reputation

OmiCX 3

Measure and improve customer satisfaction

Reduce average processing time (AHT). Increase first-time resolution rate (FRC). Optimize personnel productivity (FTE).

OmiQC Features & Technology

Comprehensive AI toolkit for quality control

Accurate voice recognition and conversion

  • Voice-to-Text conversion with 90–95% accuracy.
  • Voice separation in text is 90–95%.
  • Voice Activity Detection (VAD) and Auto Speech Recognition (ASR) specifically for Vietnamese.
Solution consulting
OmiQC 1

Call quality analysis and evaluation

  • Detect banned keywords with 85–95% accuracy.
  • Emotion level suggestion, accuracy 80–85% (Unhappy calls) and 85–90% (normal calls).
  • Score QC according to established criteria, achieving 80–85%+ upon handover.
  • Synthesize content and detailed reports, fast processing speed.
Solution consulting
OmiQC 2

Call quality analysis and evaluation

The system is designed to be easily integrated and customized to business needs.
  • Displays results in near real-time (0.5 seconds or 1/4 call time).
  • Easily connect CRM, ERP, CMS via API.
  • On-premise deployment, White Label (OEM) support.
  • Upgradable, integrated with ChatGPT and NLP technologies.
  • Module processes IP PBX signals into real-time signals.
  • Flexible system, allowing customization according to individual processes.

Not just a solution, but a commitment from MP Transformation

Understand the industry and the switchboard

23+ years of experience in operating contact centers helps MPT build "real-life" OmiQC, closely following the needs of Vietnamese businesses, not just technology software.

Outstanding accuracy for Vietnamese

Good handling of regional accents and diverse contexts; Voice-to-Text, keyword detection, and sentiment analysis scores all reach 85–95%.

Fast deployment – ​​deep customization

OmiQC meets both basic QC and advanced analysis needs; MPT has the capacity to deploy large-scale, quickly, and still ensure stability.

Long-term companion

Not only delivering software, MPT provides training, technical support and long-term optimization, ensuring businesses exploit maximum efficiency.

OmiQC

Raising the standard of call center services in all fields

BFSI

High call volumes and high compliance requirements. OmiQC helps ensure agents adhere to scripts, don't miss important information, improve customer experience, and reduce legal risks.

Education - Admissions

During the admission season, the call center is often overloaded, making it easy to make mistakes when consulting. OmiQC helps monitor call quality, ensure consistent consulting, maintain the reputation of the training institution and increase the admission rate.

E-commerce - Retail

The call center receives tens of thousands of calls every day during peak season. OmiQC analyzes service quality, response speed and satisfaction level, helping businesses optimize customer service and increase closing rate.

Medical - Health care

Health consultation hotlines, appointment scheduling, and health insurance inquiries require high accuracy and empathy. OmiQC helps control the quality of conversations, ensuring clear information and better patient care.

Logistic

Customers often call to book, track orders, and handle problems. OmiQC ensures the call center operates effectively, provides a consistent experience, and minimizes errors in trip and delivery information.

Telco

Large call center, diverse services and complex handling situations. OmiQC helps standardize care processes, evaluate real-time performance, retain customers and reduce complaints.

Case Study

When OmiQC makes a difference

Bao Viet Life

Insurance Sector

OmiQC has been specially customized to analyze and evaluate 100% of calls according to Bao Viet Nhan Tho's criteria, bringing many results:

Outstanding performance

OmiQC automates 100% of QC processes, reducing inspection time by up to 70%. Customer service teams are freed up to focus on more valuable activities.

Improve service quality

The system ensures consistent advice, early detection of errors and timely handling. Customers receive an accurate, professional and reliable experience.

Optimize strategy, promote growth

In-depth analytics support sales optimization, marketing, and increased closing rates. Improved service quality helps expand market share and increase competition.

Sustainable development

OmiQC builds trust with customers through consistency and professionalism. Improved operational efficiency lays the foundation for revenue growth and long-term expansion.

VietCredit

Finance Sector

Optimizing the flexibly designed features according to VietCredit's operating mechanism, OmiQC has affirmed its role through practice:

Efficiently handle large volumes

OmiQC has handled 500,000 calls/month from 200 telesales, demonstrating outstanding scalability and performance.

Optimize productivity & costs

The automation process helps increase QC productivity by 70–75%, while significantly saving operating costs by reducing dependence on manual personnel.

Improve service quality

OmiQC detects errors promptly, ensures consistent reviews, supports training, and dramatically improves customer experience.

Motivating telesales

Transparent feedback system and detailed data help employees improve performance, while supporting VietCredit in building focused and effective training.

Increase productivity – Reduce costs – Improve customer experience

With just one solution
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Hotline
1900 585853

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