A team of 1,500+ employees working 24/7, quick deployment in just 5 days, reducing operational burden and ensuring VIP quality.
Deep understanding of the Vietnamese market, long-term cooperation with many big brands.
Selected and trained according to standard procedures, multi-field practical experience, ready to work 24/7.
Meet diverse needs – can arrange staff on-site or operate remotely.
Applying AI solutions and modern monitoring systems helps optimize work performance.
Large transaction and query volume, requiring fast, accurate, and highly secure support. Outsourcing helps maintain 24/7 service, reduce operating costs, ensure compliance with SLAs and strict processes.
The industry is highly seasonal, with customer service needs increasing sharply during promotions and holidays. Outsourcing helps to expand staff immediately, maintaining consistent quality for thousands of orders per day.
Customers often need support for packages, services, and troubleshooting. Outsourcing customer service helps reduce internal workload and respond to large volumes of calls during campaigns or when widespread incidents occur.
Customer service needs increase dramatically during peak tourist seasons. Outsourcing helps businesses maintain room and table reservations, quickly resolve complaints, and ensure a good customer experience even during overload periods.
Patients need to be consulted, scheduled for examination, and have their information answered continuously. Outsourcing customer service helps reduce internal staff, ensures professional processes, and ensures satisfaction.
Users often encounter technical issues or need product guidance. Outsourcing customer service staff helps expand the 24/7 support team, maintain customer experience, and reduce pressure on technical teams.
During peak admission season, call centers are easily overloaded by high demand for consultation. Outsourcing customer service helps process data quickly, optimize conversion, and ensure a professional image.
Customers often need to check orders and make delivery complaints. Outsourcing helps businesses maintain continuous customer service, ensuring that a large volume of requests is handled every day without interruption.
MP Transformation has always been one of Viettel’s leading partners. From 2004 to now, MPT has:
MPT provides customer service personnel according to a flexible model, increasing scalability and standardizing processes, improving customer service quality:
MPT provides a professional customer service team and deploys a modern switchboard system to enhance the connection between customers – dealers – BYD:
MP Transformation has provided modern human resources, infrastructure, systems and 4.0 technology through OmiCX multi-channel customer care software to support call center agents to the maximum:
Using human resource outsourcing services, combined with a modern Call Center system, comprehensively improving from technology, processes to service quality:
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